Betinux Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, address, email address and a password. To meet our verification duties we may also request identity documents, such as a passport or driving licence, proof of address and, where needed, evidence of how you fund your play. As you use your account we record deposits, withdrawals, bets, bonus activity and messages you send to our support team. Our systems also capture technical details like your IP address, device type, browser and the pages you visit. We do not knowingly collect information from anyone under 18.

We use your details to open and run your account, check you are old enough to play, process payments and pay out winnings. Identity verification and ongoing monitoring help us prevent fraud, money laundering and underage gambling, which are obligations placed on us as a licensed operator. We also use data to answer your questions, send service messages, improve our games and website, and keep your account safe. Where you have agreed, we may send marketing about offers we think you will value. You can opt out of marketing at any time without affecting your ability to play.

Under UK data protection law we must have a lawful reason for each use of your information. We rely on contract when we need your data to provide your account and process transactions. We rely on legal obligation for checks required by gambling and anti-money-laundering rules, including our duties to the UK Gambling Commission. We rely on legitimate interests for fraud prevention, security and service improvement, balancing these against your rights. We rely on your consent for optional marketing and non-essential cookies, and you may withdraw that consent whenever you choose.

We do not sell your personal information. We share it only where necessary: with payment providers and banks to handle deposits and withdrawals, with identity and fraud-prevention services to complete verification, and with technology suppliers who host our systems or support our service under strict contracts. Game studios receive only the limited data needed to run a session. We may also disclose information to regulators, law enforcement or other authorities when the law requires it, and to GAMSTOP so that self-exclusion requests are honoured. Where data leaves the UK, we apply appropriate safeguards.

We keep personal data only for as long as there is a genuine need. Account and transaction records are retained for the period required by gambling, tax and anti-money-laundering rules, which can continue for several years after an account is closed. Verification documents are held for the same regulatory reasons. Marketing preferences are kept until you withdraw consent. Once information is no longer required, we delete it or anonymise it so it can no longer identify you. If you self-exclude, we retain the minimum needed to enforce that exclusion.

You have the right to ask what personal data we hold about you and to receive a copy. You can request that inaccurate details be corrected, and in some circumstances ask us to erase data, restrict how we use it or object to certain processing. Where we rely on consent, you can withdraw it at any time. You may also ask for your data in a portable format. Some requests may be limited where we must keep records by law. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

We protect your data with SSL encryption for information in transit, access controls that limit which staff can view personal details, and secure hosting environments. Identity checks help ensure only the rightful owner can use an account, and we ask you to choose a strong, unique password and keep it private. No online service can promise absolute security, but we review our safeguards regularly and act quickly if we spot a problem. If a breach ever puts your rights at risk, we will notify you and the relevant authorities as the law requires.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used and measure the effectiveness of what we do. Essential cookies are needed for the service to work, while analytics and marketing cookies are optional and used only with your agreement. You can change your choices at any time through your browser or our cookie settings. Our separate cookie policy lists each category in detail and explains how to manage them.

If you want to exercise a right, ask a question or raise a concern about how we handle your data, please contact our Data Protection team through the support channels in your account. Tell us what you need and the email address linked to your account, and we may ask you to confirm your identity before acting on a request. We aim to respond promptly and within the timeframes set by UK data protection law. Please do not send passwords or full card numbers when you write to us.

We may update this policy as our services, technology or legal duties change. When we make a meaningful change, we will post the revised version here and, where appropriate, tell you directly, for example by email or a notice when you log in. The date of the latest update appears at the top of the page, and the version in force is always the one displayed here. Gambling should stay enjoyable. If it stops being fun, use our deposit limits, time-outs or self-exclusion tools, or contact GAMSTOP or GamCare.